WWW.REDRIVERARENAS.COM
Last updated: October 13, 2026
These Terms of Service ("Terms" or "Agreement") apply to the websites, online store, and purchases offered by Leon Valley, Inc. d/b/a Red River Arenas ("RRA," "we," "us," or "our"). In these Terms, "you" and "Customer" mean the person using our website or purchasing our products.
Please review your order, product specifications, intended use, delivery requirements, and these Terms before completing a purchase. By placing an order and accepting these Terms, you agree to the applicable order, cancellation, return, delivery, and warranty provisions below. This includes orders completed through Shop Pay or another accelerated checkout.
Our Return and Refund Policy below explains our return requirements. Our Privacy Policy explains how personal information is handled. Any additional transaction-specific terms must be disclosed and agreed to as part of the order. Nothing in these Terms waives rights that cannot lawfully be waived.
To place an order, you must have the legal capacity to enter into a binding agreement. If you order on behalf of a business or another person, you represent that you have authority to do so. Provide accurate contact, billing, and delivery information, and use only payment methods you are authorized to use.
You may not use our website for unlawful or fraudulent activities, infringe another person's rights, introduce malicious software, interfere with the website's operation, or attempt unauthorized access to accounts or systems.
Customers are responsible for reviewing their sales order and confirming that the products, quantities, dimensions, and specifications meet their needs. Reviewing an order does not mean the customer has physically inspected products that have not yet been delivered. When a signed order agreement is required, order processing will not begin until Red River Arenas (RRA) receives the completed, signed, and dated agreement.
Online purchases are subject to the cancellation, return, delivery, and warranty terms stated on this page.
The 4% and 15% cancellation charges apply at different stages and are not added together. Any additional applicable order-related charges must be disclosed in the order agreement.
These cancellation charges apply to voluntary customer cancellations. Warranty claims, damaged or incorrect shipments, and refunds required by applicable law are handled separately. These terms do not limit a refund or other remedy required by applicable law.
Return requests must be received by RRA within five (5) calendar days after delivery.
Products must be unused to qualify for a voluntary return. Contact RRA within the five-day window and obtain written return authorization before shipping any product back. RRA's written authorization will provide return instructions and the deadline for the return shipment.
The customer is responsible for arranging and paying for return freight to RRA's factory in Coleman, Texas. Approved returns are subject to a 15% restocking fee. Original outbound freight is nonrefundable. If RRA paid the outbound freight as part of an included or free-shipping offer, the actual outbound freight cost will be deducted from the refund. The same outbound freight cost will not be deducted twice.
Refunds for approved voluntary returns will be processed after RRA receives and inspects the returned products. Any applicable deductions will be identified.
The five-day return request window applies to voluntary returns of unused products. It does not shorten the workmanship warranty or limit any rights or remedies required by applicable law. Report damaged, defective, or incorrect products promptly so RRA can provide instructions for resolving the issue.
If an RRA product fails due to faulty workmanship within one year from the date of purchase, RRA will replace the product at no charge when the original product is returned to the factory at the customer's expense. Contact RRA before returning a product for warranty service so coverage, return instructions, and transportation arrangements can be confirmed.
For a minor repair, RRA will pay for a technician arranged by the customer to repair the product on-site, provided that RRA approves the repair work and charges in writing before the work begins .
This workmanship warranty does not cover damage caused by use for an unintended purpose, acts of nature, or damage caused by the customer.
The customer is responsible for unloading the products and providing the equipment and capable personnel needed to unload safely.
Provide any dates when you cannot receive delivery at the time of order, and notify RRA promptly if your availability changes. Once an order has been booked with a carrier, delivery arrangements cannot be changed without coordination with RRA and the carrier. Discuss any special delivery requirements before shipment.
All loads are inspected before leaving RRA's facility. At delivery, compare the products received with the packing slip or invoice. Inspect for visible damage and shortages before the driver leaves.
When RRA authorizes refusal because of verified transit damage and a refund is issued, the refund will include the affected products and applicable original freight charges. Shipping-damage claims are handled separately from voluntary returns. Accepting delivery does not, by itself, waive the workmanship warranty or rights that cannot be waived under applicable law.
Some smaller products, including certain hog traps and saddle racks, may be unloaded by hand when sufficient capable personnel are available and the specific shipment can be handled safely. Do not assume every shipment can be unloaded without equipment. Contact RRA before delivery if you are unsure of your shipment's unloading requirements.
Unloading round pens and bundled panels by hand is not recommended. Roping arenas, rough stock arenas, and other heavy equipment require suitable lifting equipment with pallet forks. The equipment must be capable of safely lifting at least 2,000 pounds and the actual weight of each bundle, whichever is greater, at the required lifting position and reach.
Do not cut the bands holding a bundle together while it is on the truck or trailer. Keep the bundle secured until it is safely on the ground.
The driver is hired to transport the products; customers must arrange their own unloading personnel and equipment. Customers are responsible for damage caused by their improper unloading or handling. After unloading, inspect all bundles and parts and verify the quantities against the packing slip or invoice.
For additional delivery information, visit the Delivery Notice page.
Payments may be processed through Shopify or QuickBooks/Intuit, depending on how the order is handled. Manually processed transactions may include split payments and eChecks. Payment amounts and any agreed payment schedule are specified in the order or invoice. Nothing in these Terms restricts a lawful billing dispute or other payment rights provided by applicable law.
Our website content, including text, photographs, graphics, product drawings, logos, and videos, belongs to RRA or its respective owners and is protected by applicable intellectual property laws.
You may view, download, and print materials for evaluating, purchasing, installing, or using RRA products for personal or internal business purposes. Keep copyright and ownership notices intact. Other copying, modification, distribution, resale, or commercial exploitation requires permission from the applicable rights holder, except where permitted by law. These Terms do not transfer ownership of any intellectual property.
Our website may link to websites or services operated by others. A link does not by itself constitute an endorsement. We do not control those websites or their content, availability, or independent practices. Review their terms and privacy policies before using them. This section does not remove RRA's responsibilities for products we sell or services we agree to provide.
Our online store is hosted by Shopify, which processes personal information when you visit or make purchases. If Shopify Network Intelligence or other enhanced services are enabled, Shopify may combine information from interactions with our store, other merchants, and Shopify to provide and improve services, including personalized experiences and advertising, subject to applicable privacy choices.
Information is shared with Shopify and other providers that may be located in the United States or other countries to provide these services. See our Privacy Policy, the Shopify Consumer Privacy Policy, and Shopify's Privacy Portal for information about data handling and privacy choices.
To the extent permitted by applicable law, the website and its online features are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access or operation free from technical errors.
This disclaimer concerns website operation. It does not disclaim the workmanship warranty, alter product descriptions or other express product promises, eliminate applicable implied product warranties, or reduce any refund, delivery, or other obligation required by law.
To the extent permitted by applicable law, RRA will not be liable for indirect, incidental, special, or consequential damages arising solely from your use of, or inability to access, the website.
This website-only exclusion does not reduce RRA's product warranty, refund, or delivery obligations. It does not exclude or limit liability for fraud, gross negligence, intentional misconduct, personal injury, or any other liability that cannot lawfully be excluded or limited.
To the extent permitted by applicable law, you agree to indemnify and hold RRA and its officers and employees harmless against third-party claims, damages, and reasonable costs, including reasonable attorneys' fees, to the extent caused by your unlawful or fraudulent use of the website or your infringement of another person's intellectual property rights.
This provision does not require you to indemnify RRA for RRA's own negligence, misconduct, breach of these Terms, or violation of law.
Governing Law. This Agreement and any transaction between the Customer and Red River Arenas shall be governed by and construed in accordance with the laws of the State of Texas.
Consent to Jurisdiction. By placing an order with Red River Arenas and accepting this Agreement, Customer expressly consents to personal jurisdiction in the State of Texas for any dispute, claim, or legal proceeding arising out of or relating to the Customer's purchase, this Agreement, the products purchased, payment, delivery, return, or warranty.
Venue. Customer agrees that any legal action or proceeding arising out of or relating to this Agreement or the Customer's transaction with Red River Arenas shall be brought in a court of competent jurisdiction in Coleman County, Texas, unless otherwise required by applicable law.
Customer acknowledges that Red River Arenas is a Texas business, that the products sold by Red River Arenas are manufactured and/or processed in Texas, and that Customer is entering into a transaction with a Texas business.
We may update these Terms for future use of the website and future orders. Updates will be posted here with a revised date, and additional notice will be provided when required by law. Changes do not retroactively alter the terms of an existing order without the customer's agreement, except as required by law.
If a provision is determined to be unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.
These Terms do not shorten any legal deadline for bringing a claim. Applicable law determines those deadlines. The five-day voluntary-return request window and the one-year workmanship warranty describe separate policies and do not replace statutory rights or legal filing deadlines.
Leon Valley, Inc. d/b/a Red River Arenas
P.O. Box 632
Coleman, TX 76834
Email:
[email protected]
Phone:
800-343-1026
Text/photos:
325-220-0885